Terms and Conditions for Gardeners Cubitt Town
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Cubitt Town to residential and commercial customers. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. They are designed to create a clear, fair, and practical framework for both sides, covering the way appointments are arranged, how charges are handled, what happens if a booking is changed or cancelled, and the standards that apply to liability, materials, and waste handling.
The purpose of this document is to explain the service relationship in plain language. It applies to routine maintenance, one-off garden work, clearance, planting, hedge cutting, lawn care, soft landscaping, and related garden services carried out by gardeners in Cubitt Town and surrounding areas. These terms should be read together with any written quotation, estimate, work order, or booking confirmation issued for a particular job. If there is any conflict between this page and a specific written agreement, the specific agreement will take priority to the extent of that conflict.
For the avoidance of doubt, references to we, us, and our mean the gardening service provider, while references to you and your mean the customer, client, or authorised representative placing the booking. In these terms, the phrase garden services includes any labour, advice, equipment use, and associated tasks agreed in writing or confirmed during the booking process.
All bookings are subject to availability and acceptance. A request for a visit, quotation, or service slot does not itself create a binding contract until we confirm it. The booking process for gardening services in Cubitt Town generally begins when you submit a request by phone, email, or any other approved method, after which we may ask for photographs, site details, access information, and a description of the work required. This helps us assess the likely scope, the tools needed, and whether specialist conditions apply.
We may provide an estimated price, fixed quote, or hourly rate depending on the nature of the job. Any estimate is provided in good faith but is not a guarantee unless stated as a fixed quotation. If the property conditions, access arrangements, waste volume, or scope of work differ from what was described at booking, we may revise the price before continuing. In many cases, especially for larger garden maintenance or clearance work, the final cost may depend on actual time spent and materials used.
Once a booking is accepted, you are responsible for ensuring that access is available at the agreed time and that the area is reasonably safe for work. This includes keeping pets secured, clearing obstacles where possible, and making us aware of any hazards such as broken paving, hidden cables, unstable fencing, water features, or contaminated materials. If access is not possible when we arrive, or if the site conditions make it unsafe to proceed, we may charge a call-out fee or waiting time where reasonable.
Payments must be made in the manner and within the time period stated on the quotation, invoice, or booking confirmation. Unless agreed otherwise, payment is due upon completion of the work. For larger projects, we may request a deposit before the start date, particularly where materials are ordered in advance or where we reserve a substantial block of time for your job. Deposits are normally non-refundable except where the service is cancelled by us or where refund rights arise under applicable law.
We accept payment methods that are confirmed in advance and may refuse cashless or card payments in situations where they are not available or technically possible. If an invoice remains unpaid after the due date, we reserve the right to charge interest and reasonable debt recovery costs where permitted by law. Any dispute about an invoice must be raised promptly and in writing, with clear reasons, so that we can review the matter fairly. Disputes do not automatically suspend the obligation to pay any undisputed amount.
Where a quotation includes materials such as compost, turf, plants, timber, topsoil, fertiliser, or replacement fixtures, the cost may change if suppliers adjust prices or if additional quantities are needed. Unless otherwise agreed, all materials remain payable once ordered or delivered for your job. If you ask us to purchase items on your behalf, you agree to reimburse those costs whether or not the job is later altered, provided the purchase was made with your approval or was reasonably necessary to complete the agreed work.
Cancellations and rescheduling should be made as early as possible. If you cancel a booking with less than 24 hours' notice, we may charge a cancellation fee to cover reserved labour, travel, and lost scheduling capacity. For appointments cancelled on the day of service, or where our team attends and the work cannot proceed because of customer-related issues, the full call-out or minimum charge may apply. For larger or specially scheduled jobs, a longer notice period may be required and will be stated at the time of booking.
If we need to cancel or rearrange a visit due to illness, unsafe weather, equipment failure, supplier delay, or circumstances beyond our control, we will aim to offer a new date as soon as reasonably possible. We are not liable for any indirect loss resulting from a postponement, including inconvenience, missed events, or decorative timing issues, provided we have acted reasonably. However, nothing in these terms limits rights that cannot be excluded under UK law, including rights relating to services carried out with reasonable care and skill.
You may also request a change to the scope of work before or during the appointment. If the amended work requires additional time, equipment, or waste disposal, we may revise the price accordingly. If you decide to reduce the scope after work has begun, we may still charge for time already spent, any materials already used or ordered, and any unavoidable cancellation costs for the remainder of the booking.
Our liability is limited to losses that are a foreseeable result of our breach of contract or negligence, subject always to any non-excludable rights you may have as a consumer or business customer under applicable law. We do not accept responsibility for pre-existing defects, latent structural issues, underground services not disclosed to us, or damage arising from inadequate instructions. If you ask us to work close to fragile items, buried systems, or protected surfaces, you do so at your own risk unless we have agreed in writing to take specific precautions.
We will take reasonable care while carrying out garden work, but gardening often involves natural variation and the possibility of unintended effects. For example, pruning, turfing, planting, weeding, pressure washing, or hedge shaping may reveal existing problems or cause stress to plants that were already weak or diseased. Outcomes can also be influenced by soil conditions, weather, seasonality, and prior maintenance. We therefore do not guarantee the survival of plants, grass, or shrubs unless a written guarantee is expressly provided.
If damage occurs because of our proven negligence, our responsibility will normally be limited to repairing the damage, arranging reasonable replacement, or paying the fair value of the loss, whichever is appropriate and proportionate. We are not responsible for loss of profit, loss of enjoyment, business interruption, or any indirect or consequential losses. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Waste management is an important part of our garden services, and both parties must comply with UK waste regulations. Unless expressly included in the quotation, garden waste removal is not automatically part of the service. Where we agree to remove waste, it will normally be treated as controlled non-hazardous garden waste, such as grass cuttings, branches, leaves, soil, and plant matter. We will dispose of it in a lawful and environmentally responsible way, using appropriate facilities or licensed carriers where required.
You must tell us in advance about any waste that may be hazardous, restricted, or unsuitable for standard garden disposal. This includes, by way of example, asbestos, chemicals, paint, contaminated soil, medical waste, building rubble, gas cylinders, electrical items, or materials suspected of being dangerous. We are under no obligation to handle such items unless this has been specifically agreed and we are legally permitted to do so. If prohibited waste is discovered during the job, we may stop work immediately and charge for time spent.
Where waste is left on site for collection later, you are responsible for ensuring it is stored safely and does not create a nuisance, hazard, or breach of local rules. You also accept responsibility for the lawful storage and disposal of any waste you instruct us not to remove. If a waste transfer note, disposal record, or similar document is needed for compliance, we may provide it where appropriate and where the information is available. We may also refuse to collect waste that is overfilled, contaminated, or mixed with non-garden materials.
If you instruct us to carry out work on trees, shrubs, hedges, or boundary features, you are responsible for confirming that you have the right to authorise that work and that it does not breach lease conditions, planning controls, conservation restrictions, or third-party rights. Where permissions, neighbour consent, or landlord approval is required, it is your responsibility to obtain it before the appointment. We do not inspect legal title, planning records, or ownership rights unless this is expressly included in our written scope.
Our team may refuse to undertake work that appears unsafe, unlawful, or outside the agreed scope. We may also pause work if weather conditions, access problems, or site hazards make completion impractical or dangerous. In such cases, we will discuss the situation with you and, where possible, agree a revised plan. Any advice provided by our gardeners is practical and based on professional experience, but it should not be treated as legal, structural, or specialist agronomic advice unless confirmed in writing by a qualified expert engaged for that purpose.
These terms and conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, this agreement, or any related quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. If any part of these terms is found invalid, unlawful, or unenforceable, the remaining parts will continue in force. No failure or delay by us in enforcing a right under these terms shall operate as a waiver of that right.